ACE Support Center
How Can We Help?
Choose the type of assistance you need. Priority towing is placed first so a disabled rental or unsafe roadside situation can move through the support process quickly.
Towing Assistance
Breakdown, disabled vehicle, accident recovery, unsafe roadside location, or another situation where the rental needs a tow.
Request Priority Tow →Rental Assistance
Pickup, returns, rental extensions, vehicle concerns, availability, or general rental questions.
Rental Support →Payment Assistance
Deposits, charges, refunds, receipts, billing questions, or payment concerns.
Payment Support →Reservation Support
Booking status, reservation changes, pickup information, or cancellations.
Reservation Support →Insurance Questions
Coverage requirements, rental protection, insurance documents, or coverage questions.
Insurance Support →General Support
Anything else that does not fit another ACE Fleet support category.
General Support →When agents are online, start a live request from the main website. You’ll receive a short ticket reference while your request is being handled.